Do I have to have an account to order?
No, you can checkout as a guest, but if you do choose to create an account you will automatically be registered for our Loyalty Points scheme.


Can I order over the telephone?
Yes, if you prefer to order or order online and just make your payment over the telephone then give us a ring on 01772 385569 or 0333 050 3217, we’ll be happy to help.


Is your 0333 number a premium rate number?
No, 0333 numbers are charged at your usual landline or mobile rate.


How accurate are the fabric colours on your website?
Our images are provided by the manufacturers, these are an accurate representation of the fabric, but computers have different display settings, so colours may vary. Please do not colour match by holding a piece of fabric to the screen, contact us for a sample. 


How much is postage and packing? 
Postage to any area of the UK is free.


When will I receive my order?
We will send your order by Royal Mail 2nd class which usually takes 2 – 3 days.


Do you take international orders?
Yes, we can send international orders, but we can’t give free delivery, please contact us for a quote.


Do you have a shop?
No, at the minute Cotton City Fabrics is online only.


Do you make group visits?
Yes, if your group is in Lancashire and would like us to bring a selection of our fabrics and haberdashery to sell please contact us.